Refund policy

Last updated: June 12, 2026

Every LASTOOLX product is designed and precision-machined to last. From GR5 titanium to stainless steel, 925 sterling silver, and other carefully selected materials, we choose what works best for each tool's purpose — and we stand behind the quality of every piece we make. If something is wrong with your order, we will work with you to make it right. Please read below so you know exactly what to expect.

1. One-Year Quality Warranty

All LASTOOLX products are covered by a 1-year limited warranty against manufacturing defects, starting from the date of delivery.

If your product arrives with a defect, or develops one under normal use within the first year, please email hi@lastoolx.com with your order number and clear photos or a short video of the issue. Every claim is reviewed personally by our team, and once the defect is confirmed, we will work with you to find the solution that best fits your situation. Depending on the case, this may include:

resending the item or the affected part,
a partial refund or discount,
store credit toward a future order, or
where required by law, a refund to your original payment method.

In most cases you will not need to ship the item back — we resolve warranty claims with photos and videos to keep things simple for you. Because every situation is different, the exact remedy is determined case by case; our goal is always a fair and quick resolution.

This warranty does not cover normal wear from daily carry, cosmetic scratches, loss, or damage caused by misuse, modification, or accident.

2. Lost or Damaged Shipments

If your tracking stops updating or your package appears to be lost in transit, please notify us at hi@lastoolx.com within 30 days of the expected delivery date. We will open an investigation with the carrier and assist you through the resending process.

If your order arrives damaged, please report it within 14 days of delivery with your order number and photos of the item and packaging, and we will make it right.

3. Returns & Exchanges (Change of Mind)

We are a small engineering team shipping compact precision tools worldwide, and our logistics network cannot process inbound returns at scale. For this reason, all sales are final — we do not accept change-of-mind returns or exchanges, except:

where the law gives you a right of withdrawal (see Section 4 for EU & UK customers), or
where our support team has approved a return in writing on a case-by-case basis.

Please note that approved returns may incur shipping fees, which are the customer's responsibility unless we confirm otherwise in writing. This policy is part of what allows us to keep our prices fair while backing every product with a full one-year warranty.

4. EU & UK Customers — 14-Day Right of Withdrawal

If you are a consumer in the European Union or the United Kingdom, you have a statutory right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To exercise it:

Notify us within 14 days of delivery — email hi@lastoolx.com with your full name and order number (or use the withdrawal/cancellation option in your customer account, where available). We will confirm receipt of your withdrawal request by email.
Return the goods within 14 days of notifying us, to the return address we provide. You are responsible for the direct cost of return shipping. We strongly recommend a tracked service — the goods remain your responsibility until they reach us.
Refund: once we receive the goods (or you provide proof of postage), we will refund the product price plus our standard original delivery charge within 14 days, to your original payment method. We may reduce the refund to reflect any diminished value caused by handling beyond what is necessary to inspect the goods.

Orders that have not yet shipped can simply be cancelled — see Section 6.

5. Conditions for Approved Returns

For any approved return (including EU/UK withdrawals):

Items must be unused, in their original condition and packaging.
Hygiene items (e.g., the Titanium Ear Pick) cannot be returned once unsealed, for health and hygiene reasons.
Bundles (e.g., TinyBlast Pro Bundle, LifeCross Pro Bundle) must be returned complete; partial bundle returns are not accepted.
Free gifts and promotional items included with your order must be returned together with it. If a free gift is not returned, its listed website value will be deducted from your refund.

6. Order Cancellation & Shipping Address

You may cancel your order free of charge any time before it ships — contact us as soon as possible after ordering.
Once an order has shipped, we are unable to change the delivery address or intercept the package.
Please double-check your shipping address at checkout — you are responsible for providing a valid, complete address. If a package is lost or returned because the address provided was incorrect or incomplete, we cannot offer a free reshipment or refund; we will be happy to reship to a corrected address at cost.

7. Contact Us

For anything related to your order, email hi@lastoolx.com (please include your order number). We typically reply within 1–2 business days. Approved refunds are processed promptly; depending on your bank or payment provider, funds usually appear within 5–10 business days.

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