Shipping Policy
Last updated: August 6, 2026
Where We Ship. LASTOOLX ships worldwide. Shipping options and rates for your destination are calculated and shown at checkout based on your address and order weight.
Shipping Options. Most orders ship via our standard tracked service (ECO). Express delivery (DHL) is available for most destinations at checkout. Rates shown at checkout are final for that order; we review our rates periodically as carrier costs change.
Processing & Dispatch. Orders are processed and dispatched from our fulfillment center, typically within 3 business days. You will receive a shipment confirmation email with your tracking number as soon as your order is on its way.
Tracking. Track your order anytime via the Track Order page on our site or directly with the tracking link in your shipment confirmation email.
Shipping Address — Please Double-Check. We can update your shipping address free of charge before your order ships — contact us as soon as possible at hi@lastoolx.com. Once an order has been dispatched, the delivery address cannot be changed and the package cannot be intercepted or redirected. You are responsible for providing a complete and accurate address at checkout; please see our Refund Policy for what happens if a package is returned due to an incorrect address.
Lost in Transit. If your tracking stops updating and your package shows no final delivery scan, don't worry — you are covered. Notify us at Email support@lastoolx.com within 30 days of the expected delivery date. We will open an investigation with the carrier, and if the package is confirmed lost in transit, we will arrange a free reshipment or offer comparable compensation (such as store credit ).
Marked Delivered but Missing. If tracking shows a completed delivery scan but you cannot locate the package, please first check with household members, neighbors, your building's mail room, and any safe-drop locations. If it still cannot be found within 48 hours, contact us and we will assist with a carrier investigation.
Customs, Duties & Taxes. Prices and shipping rates shown at checkout are inclusive of applicable duties and import costs — no surprise charges on delivery.
Remote Areas. A small number of remote destinations may see an additional remote-area shipping option at checkout, reflecting carrier surcharges for those regions.
Questions? Email support@lastoolx.com with your order number — we typically reply within 1–2 business days.